Return and Refund

We want you to have a pleasant shopping experience with mediaintank. If you are not satisfied with your purchase, we're here to help. Please see our return policy for more details.

If you already have a registered account with mediaintank, you can initiate a return by clicking the "Order History" link. If you ordered as a guest, you can initiate a return by clicking the "Contact US" to write "Return and Refund" and please send us with your order details, we will process and answer you within 24 hours.

Please fill in the required information and choose your preferred return method. Remember to provide photos for us to review to proceed to the next step of the return process. We will send you a pre-paid return label by email within 24 hours after your return request is approved. Please print the label and tape it on your return package. It's that simple! Once we've received your returned package, we'll contact you by email and take care of the rest and process your refund (excluding return label fee) within 24 Hours.

The method of the refund relies on the method of the payment. For instance, if you used credit card to pay, the refund will be processed to the same card with which the payment was made.

Generally, the refund will be received in 3-7 business days.Please click the right Payment/Refund method for detail information about the refund when you initiate a return request.